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Hear Better, mobile hearing care across the North East

Hearing aids

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Phonak hearing aids, fitted at home across the North East

Phonak is one of the names people ask for most often, usually because a friend or family member already wears them and rates them. We fit the full current Phonak range, but we are independent, which means we only put you in Phonak if it genuinely matches your hearing and how you live. If a different brand would serve you better, we will say so. It all begins with a free hearing test in your own home, and everything after the fitting is included for the life of the aids.

Book your free hearing test0191 7166 640
  • Honest, independent advice rather than a single-brand pitch
  • Tested, fitted and looked after in your own home
  • A free hearing test to start, with nothing to commit to
Phonak hearing aids fitted at home by an independent North East audiologist

The difference

What Phonak does differently

Phonak has built its reputation on the single hardest thing a hearing aid has to do: pick out one voice when several people are talking at once. Its flagship Sphere aid carries a second, dedicated AI chip whose only job is to separate the speech you are trying to follow from the noise around it, in real time. In independent laboratory testing it has been the strongest performer there is for understanding speech in noise.

That makes Phonak a natural fit for anyone whose biggest frustration is busy restaurants, family gatherings, meetings or anywhere voices compete. The one honest trade-off worth knowing is that the top Sphere model is a fraction larger than some rivals, because of that extra chip and a bigger battery. For most people who struggle in noise, that is a fair exchange for what they get back.

The technology

The technology, in plain terms

Phonak aids read the room for you and adjust automatically, so you are not constantly reaching for a setting. On top of that, the brand is known for connecting to almost anything, and for its Roger range, small wireless microphones that beam a distant or hard-to-hear speaker straight into your aids.

  • You stay with the conversation in loud places, instead of nodding along and hoping
  • It connects to any phone, not only iPhones, for calls, TV and music
  • A Roger microphone can be added, for the genuinely difficult moments, a big dinner table, a lecture, the car
  • All-day rechargeable battery, with no small cells to handle
  • Wax-protection built in, to cut down on repairs and service trips

The range we fit

The Phonak range we fit

Phonak makes an aid for nearly every hearing loss and every situation. These are the ones we fit most, with a note on who each suits. We only recommend one once we have your hearing test in front of us.

Audeo Infinio Ultra Sphere, the flagship, for the toughest noise

Audeo Infinio Ultra Sphere, the flagship, for the toughest noise

The model with the second AI chip and the best independently tested speech-in-noise performance. If loud, crowded rooms are your main battle, this is where we start.

Best for: People who struggle most in busy, noisy places and want the strongest speech-in-noise help Phonak makes.

  • Rechargeable receiver-in-canal aid, all-day battery with a 15-minute quick top-up
  • A second dedicated AI chip (DEEPSONIC) purely for separating speech from background noise
  • The strongest speech-in-noise performer in independent HearAdvisor lab testing
  • Universal Bluetooth to any phone, hands-free calls and Roger microphone support
Audeo Infinio Ultra, the everyday Phonak

Audeo Infinio Ultra, the everyday Phonak

The standard receiver-in-canal aid on the same platform, without the extra noise chip and a little slimmer for it. A strong all-rounder for most hearing losses.

Best for: People who want a strong Phonak all-rounder without paying for the top noise-separation model.

  • Rechargeable receiver-in-canal aid, up to around 31 hours per charge
  • Built on the same ERA chip as the flagship, without the extra DEEPSONIC noise chip
  • Universal Bluetooth to any phone, not iPhone only, with hands-free calls
  • Roger microphone support, and CROS compatible for one-sided loss
Virto Infinio, custom, made for your ear

Virto Infinio, custom, made for your ear

Phonak's in-the-ear aid, moulded to your ear canal and now rechargeable, for people who would rather have nothing sitting behind the ear.

Best for: People who would rather have a custom aid moulded to their ear than anything behind it.

  • Custom in-the-ear range, from a rechargeable wireless model to smaller non-wireless styles
  • The rechargeable Virto R gives up to around 30 hours, with drop-in magnetic charging
  • Built on the ERA chip, with Bluetooth streaming on the rechargeable model
  • The smallest completely-in-canal and titanium versions use a size 10 battery and do not stream
Naida, power for severe to profound loss

Naida, power for severe to profound loss

A behind-the-ear aid built to deliver the amplification that smaller aids cannot.

Best for: People with severe to profound hearing loss who need a high-power behind-the-ear aid.

  • Behind-the-ear power and ultra-power styles for stronger amplification
  • A choice of a rechargeable model or a size 675 disposable-battery ultra-power model
  • Built-in Roger receivers to stream Roger microphones straight into both ears
  • Bluetooth streaming, with a telecoil on the ultra-power model
CROS, for hearing on one side only

CROS, for hearing on one side only

Routes sound from your weaker side across to your better ear, so you stop missing whoever is sitting on your weaker side.

Best for: People with little or no usable hearing on one side who want sound sent across to their better ear.

  • A behind-the-ear transmitter worn on the weaker ear, paired with an Audeo Infinio aid
  • Rechargeable, with more than 16 hours per charge for a full day
  • Uses the ERA chip for stable wireless transmission and hands-free calls
  • Universal Bluetooth streaming and Roger microphone support

Don't see the model you're looking for?

We are independent, so we can supply and service the full Phonak range, not only the models shown here. Tell us the aid you have in mind and we will sort it.

Book your free hearing test0191 7166 640

Honest advice

When Phonak might not be the right brand

We would rather lose a sale than make the wrong recommendation. If what matters most to you is the most natural, least-processed sound, or the smallest, most hidden aid, Phonak's heavier noise processing and the Sphere's slightly larger size may not be your best match. In that case we would point you to Widex for natural sound, or to Signia for discretion. Comparing them properly is exactly what an independent fitter is for.

Compare all the brands we fitSee Widex hearing aids

How it works

How we fit Phonak hearing aids

Because Phonak's strength is difficult, noisy situations, how the aids are set up matters as much as the aids themselves.

  1. 1

    A free hearing test at home

    We carry out a full assessment in your own living room, at no cost, and explain exactly what your results mean.

  2. 2

    A straight recommendation

    If Phonak is the right answer for your hearing and your day to day, we will tell you, and which model. If it is not, we will point you elsewhere.

  3. 3

    Fitting tuned to your life

    We program your Phonak aids to your hearing, set up the automatic noise handling, and if it would help, show you how a Roger microphone works for your hardest situations.

  4. 4

    Support that does not stop

    Adjustments, cleaning, servicing and help with warranty and repairs, for as long as you wear them.

Phonak questions

Common questions about Phonak hearing aids

What are Phonak hearing aids best for?

Understanding speech in noise. The flagship Sphere model is, on independent testing, the strongest performer there is for following a conversation when there is a lot of background sound, which is why so many people choose Phonak for busy, social lives.

What is Roger, and do I need it?

Roger is a range of small wireless microphones that send a speaker's voice straight to your hearing aids over distance and noise, useful at large tables, in lectures or in the car. Most people manage well without one, but it can be a real help in specific situations, and we will tell you honestly whether it is worth it for you.

Do Phonak hearing aids work with Android phones?

Yes. Phonak is known for connecting universally, so its aids stream from Android phones as readily as iPhones, along with many other Bluetooth devices. That sets it apart from some brands that work best only with Apple.

How much do Phonak hearing aids cost?

Private hearing aids are priced by the level of technology you choose, so there is no single figure. We begin with a free test and a no-obligation recommendation, then set out the options and prices plainly so the decision is yours, with no pressure.

Can you get Phonak hearing aids on the NHS?

The NHS fits a limited selection of models, which does not usually include Phonak's latest technology. Going private opens up the full range and a fitting built around you, and we are happy to walk you through the difference honestly.

Is it Phonak or Phonac?

It is Phonak. It often gets typed as Phonac or Fonak, so if you have seen it spelled differently, you are in the right place.

Compare the brands we fit

Independent across every major manufacturer

We fit every major brand and recommend what genuinely suits you. Read about the others, or see the full hearing aids hub.

Signia logoSigniaStarkey logoStarkeyWidex logoWidexReSound logoReSoundUnitron logoUnitronOticon logoOticonAll hearing aids

Start with a free hearing test

Considering Phonak?

Book a free hearing test and we will tell you honestly whether Phonak, or another brand, is the right fit for your hearing, with no obligation either way. We visit across Newcastle, Sunderland, Durham and the wider North East.

Book your free hearing test0191 7166 640