“Booked for my nan to have her hearing test done at home and was extremely pleased with the service she received. Liam was really polite and patient with her, by far the best we've had to date. Absolutely recommend.”
Daniel · Google

Free home hearing tests
Booking a hearing test in Chester-le-Street is now as easy as opening your front door. Our HCPC-registered audiologist drives out to homes across the town and the villages around it, from Pelton and Sacriston to Great Lumley, Waldridge, Ouston and Bournmoor. You stay in your own chair, with your own kettle close by, while we carry out a thorough check of your hearing. No parking near Front Street, no waiting rooms, no fuss. Just careful testing and clear answers, given to you at home.
100% freeNo obligation5.0 from 40+ Google reviews
Our promise
Every home hearing test in Chester-le-Street is genuinely free, with no obligation to buy anything afterwards. You get a full check, honest answers and time to think it over.
After your test, your results are explained in plain English with honest guidance on what may help next. There is no obligation to buy hearing aids and no pressure to book further care.
No obligation. No pressure. Clear advice.
Local home hearing care
Chester-le-Street has always done things at its own pace, from the bustle of market days on Front Street to a quiet afternoon watching cricket at the Seat Unique Riverside. We work the same way. When you book a home hearing test in Chester-le-Street, we set aside about an hour so nothing feels rushed. The audiologist arrives with the same professional equipment you would find in any clinic, sets up at your kitchen or living room table, and talks you through each step as we go. No jargon, no pressure.
We know the town and the lanes that thread out towards Waldridge Fell and along the River Wear. That local knowledge means we turn up on time, whether you live near the Anker's House by the old church or out in Grange Villa, Newfield or Chester Moor. After the test we explain exactly what we found in plain English, show you the results on screen, and answer whatever you want to ask. If your hearing is fine, we will happily tell you so. If it needs attention, you decide what happens next, in your own time.
You can also learn more about free home hearing tests, ear wax removal in Chester-le-Street, independent hearing aids or contact Hear Better.
What to expect
The visit is relaxed and unhurried. Your audiologist arrives at the agreed time, has a proper chat about how you have been hearing lately, then gently checks inside your ears before running the hearing test itself. Everything is done with the same equipment a high street clinic uses. Afterwards we go through your results together, explain what they mean and set out your options. There is never any pressure to buy.
We ask about your hearing, lifestyle, symptoms and any concerns you or your family have noticed.
Your audiologist carries out a hearing check using professional equipment in your home or workplace.
You receive clear guidance on what your results mean and whether further support may be useful.
If hearing aids or further care may help, your options are explained clearly without pressure.
What patients say
“Booked for my nan to have her hearing test done at home and was extremely pleased with the service she received. Liam was really polite and patient with her, by far the best we've had to date. Absolutely recommend.”
Daniel · Google
“Got in touch with Hear Better for a wax removal. Liam was very caring and patient with me. I can hear much more clearly. Will be returning in the future, thank you.”
Ashleigh · Google
“Excellent service. Could not do enough to help choose the right hearing aids. Would recommend Liam.”
Raymond · Google
“I had ear wax removal from Liam and I couldn't recommend him enough. Very helpful and friendly. Great service, thanks again Liam.”
Lauren · Google
“Couldn't thank Liam enough for helping my grandad get some new hearing aids. Very professional and got an appointment straight away. Highly recommend.”
Natasha · Google
“I had my ear wax removed by Liam, he was great and my hearing has improved massively.”
Katie · Google
“Booked for my nan to have her hearing test done at home and was extremely pleased with the service she received. Liam was really polite and patient with her, by far the best we've had to date. Absolutely recommend.”
Daniel · Google
“Got in touch with Hear Better for a wax removal. Liam was very caring and patient with me. I can hear much more clearly. Will be returning in the future, thank you.”
Ashleigh · Google
“Excellent service. Could not do enough to help choose the right hearing aids. Would recommend Liam.”
Raymond · Google
“I had ear wax removal from Liam and I couldn't recommend him enough. Very helpful and friendly. Great service, thanks again Liam.”
Lauren · Google
“Couldn't thank Liam enough for helping my grandad get some new hearing aids. Very professional and got an appointment straight away. Highly recommend.”
Natasha · Google
“I had my ear wax removed by Liam, he was great and my hearing has improved massively.”
Katie · Google
Independent hearing aids
If your test shows a hearing aid would help, we fit it right there in your Chester-le-Street home, in the rooms where you will actually use it. Because we are independent, we are not tied to one maker. We choose from Starkey, Phonak, Oticon, Widex and Signia, matching the device to your hearing, your budget and your day to day life. You get an honest recommendation rather than a sales pitch, and every aid comes with lifetime aftercare, so we keep it tuned and working long after the fitting day.
Callback
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Why home care
At home you are relaxed, and relaxed ears test more honestly than ones tensed up in a strange waiting room. You hear in the rooms where you actually live, near the sounds you know. There is no journey to arrange, no parking to find near the town centre, and no need to fit around clinic hours. We simply come to you.

Patient reviews
We are rated 5.0 from more than 40 Google reviews left by people across the North East, from Chester-le-Street and County Durham through to Tyneside and beyond.
Daniel Lyons
Booked for my nan to have her hearing test done at home and was extremely pleased with the service she received. Liam was really polite and patient with her, by far the best we've had to date. Absolutely recommend.
Ashleigh Longstaff
Got in touch with Hear Better for a wax removal. Liam was very caring and patient with me. I can hear much more clearly. Will be returning in the future, thank you.
Raymond Curry
Excellent service. Could not do enough to help choose the right hearing aids. Would recommend Liam.
Lauren Collins
I had ear wax removal from Liam and I couldn't recommend him enough. Very helpful and friendly. Great service, thanks again Liam.
Natasha Gould
Couldn't thank Liam enough for helping my grandad get some new hearing aids. Very professional and got an appointment straight away. Highly recommend.
Katie Blewitt
I had my ear wax removed by Liam, he was great and my hearing has improved massively.
Simon Peel
Service was excellent. Liam came out to test my gran and she is over the moon with her new hearing aids. Highly recommend.
Daniel Butler
I got in contact with Hear Better for ear wax removal. They got straight back in touch and organised an appointment in no time at all. Feel like I can hear much better now, thanks again.
Jack Stoves
Excellent service from Hear Better. The audiologist who came to test my nanna was very polite and professional. She is over the moon with her new hearing aids. Highly recommend.
Ruth Warburton
Wow! Liam was so friendly and reassuring from start to finish. Very punctual and professional.
Jossy Coxon
Liam came to the care home to fit my gran some hearing aids. He was so patient and caring and explained everything so well so she could understand. I couldn't recommend this company enough.
Krystina Bowman
Great service by Liam for ear wax removal. Would definitely recommend. Thanks Liam.
Keith Brown
Had excellent service from Liam. Very friendly and great attention to detail. Did my hearing test and recommended aids with a loop setting as requested. Working well with great after-sales service. Thoroughly recommend.
Connor Graham
Had wax removal by Liam, very professional, quick appointment, what a lovely guy. Highly recommended!
Laurence
I have worn hearing aids, both NHS and private, for over 50 years, so I know what I want. I wanted the opinion of an independent audiologist. The ones Liam supplied are the best I've had.
Lee Dearden
Had my ear wax removed by Liam, he was great, would highly recommend him.
Danielle Lawson
Booked a hearing test for my granny. The test was very thorough and informative. The new hearing aids have been working amazing for her, she's very happy with them. Would highly recommend Liam at Hear Better.
Raymond D
I had so much wax built up over the years and had never been able to hear properly. Liam was so calm and so professional, I can't thank him enough.
Allan Short
Liam was excellent when he visited my mother today. We are very grateful.
Dean Francis
Just had ear wax removal, very relieved. Top bloke and would definitely recommend.
Ken Kennedy
Liam was absolutely brilliant with my mum, going over and above. It's a relief to the whole family that she can finally hear clearly again, just in time for Christmas too. Thank you!
Usman Din
I had a great experience with the wax removal treatment. The process was quick, gentle and surprisingly comfortable. Liam was professional and made sure I felt at ease throughout. Definitely recommend!
Mitchel Wareham
Such a smooth and friendly experience, my hearing has improved immensely. Can't thank Liam enough.
James Pigg
Excellent service, booked myself in for a wax removal. Couldn't have been easier, Liam was very friendly and the whole process was a breeze. Would highly recommend.
Jonathan Catton
I cannot praise Liam enough for the incredible support he has given my nana with her hearing problems. From the very first visit he was patient, understanding and reassuring, taking the time to listen and explain everything.
Pete Smith
I had ear wax removal done through this company, class service and Liam is very professional and knowledgeable. Definitely recommend using them.
David Robinson
Used Hear Better a couple of times. Liam is professional and friendly, explains what he's doing every step of the way, and I was left feeling highly satisfied. Couldn't recommend enough!
Kerry Rowlands
Amazing ear wax removal from Liam, would definitely recommend. Quick and easy, great service.
Paula
Liam is so caring and very understanding. My dad is totally over the moon with his new hearing aids and the service from Liam. I would highly recommend without any doubt.
Alice O'Hare
I was unable to hear due to an ear wax blockage and Liam came out to me within days of contact. He quickly diagnosed the problem and started treatment immediately.
Kirsty Wallace
Amazing service, highly recommend. Would never go anywhere else now.
Noble Handyman
I was suffering with tinnitus and was recommended Liam for a check-up and ear wax clean. He was great, very professional and informative, and I've already felt a massive difference. Highly recommend.
Steven Brymer
The specialist was professional and efficient but kept me at ease the whole time with his friendly manner. Have referred my grandad for a hearing aid and managed to get an appointment quickly.
Toa Heftiba
The smoothest experience I've ever had. Very professional and helpful. Highly recommend.
Daniel Lyons
Booked for my nan to have her hearing test done at home and was extremely pleased with the service she received. Liam was really polite and patient with her, by far the best we've had to date. Absolutely recommend.
Ashleigh Longstaff
Got in touch with Hear Better for a wax removal. Liam was very caring and patient with me. I can hear much more clearly. Will be returning in the future, thank you.
Raymond Curry
Excellent service. Could not do enough to help choose the right hearing aids. Would recommend Liam.
Lauren Collins
I had ear wax removal from Liam and I couldn't recommend him enough. Very helpful and friendly. Great service, thanks again Liam.
Natasha Gould
Couldn't thank Liam enough for helping my grandad get some new hearing aids. Very professional and got an appointment straight away. Highly recommend.
Katie Blewitt
I had my ear wax removed by Liam, he was great and my hearing has improved massively.
Simon Peel
Service was excellent. Liam came out to test my gran and she is over the moon with her new hearing aids. Highly recommend.
Daniel Butler
I got in contact with Hear Better for ear wax removal. They got straight back in touch and organised an appointment in no time at all. Feel like I can hear much better now, thanks again.
Jack Stoves
Excellent service from Hear Better. The audiologist who came to test my nanna was very polite and professional. She is over the moon with her new hearing aids. Highly recommend.
Ruth Warburton
Wow! Liam was so friendly and reassuring from start to finish. Very punctual and professional.
Jossy Coxon
Liam came to the care home to fit my gran some hearing aids. He was so patient and caring and explained everything so well so she could understand. I couldn't recommend this company enough.
Krystina Bowman
Great service by Liam for ear wax removal. Would definitely recommend. Thanks Liam.
Keith Brown
Had excellent service from Liam. Very friendly and great attention to detail. Did my hearing test and recommended aids with a loop setting as requested. Working well with great after-sales service. Thoroughly recommend.
Connor Graham
Had wax removal by Liam, very professional, quick appointment, what a lovely guy. Highly recommended!
Laurence
I have worn hearing aids, both NHS and private, for over 50 years, so I know what I want. I wanted the opinion of an independent audiologist. The ones Liam supplied are the best I've had.
Lee Dearden
Had my ear wax removed by Liam, he was great, would highly recommend him.
Danielle Lawson
Booked a hearing test for my granny. The test was very thorough and informative. The new hearing aids have been working amazing for her, she's very happy with them. Would highly recommend Liam at Hear Better.
Raymond D
I had so much wax built up over the years and had never been able to hear properly. Liam was so calm and so professional, I can't thank him enough.
Allan Short
Liam was excellent when he visited my mother today. We are very grateful.
Dean Francis
Just had ear wax removal, very relieved. Top bloke and would definitely recommend.
Ken Kennedy
Liam was absolutely brilliant with my mum, going over and above. It's a relief to the whole family that she can finally hear clearly again, just in time for Christmas too. Thank you!
Usman Din
I had a great experience with the wax removal treatment. The process was quick, gentle and surprisingly comfortable. Liam was professional and made sure I felt at ease throughout. Definitely recommend!
Mitchel Wareham
Such a smooth and friendly experience, my hearing has improved immensely. Can't thank Liam enough.
James Pigg
Excellent service, booked myself in for a wax removal. Couldn't have been easier, Liam was very friendly and the whole process was a breeze. Would highly recommend.
Jonathan Catton
I cannot praise Liam enough for the incredible support he has given my nana with her hearing problems. From the very first visit he was patient, understanding and reassuring, taking the time to listen and explain everything.
Pete Smith
I had ear wax removal done through this company, class service and Liam is very professional and knowledgeable. Definitely recommend using them.
David Robinson
Used Hear Better a couple of times. Liam is professional and friendly, explains what he's doing every step of the way, and I was left feeling highly satisfied. Couldn't recommend enough!
Kerry Rowlands
Amazing ear wax removal from Liam, would definitely recommend. Quick and easy, great service.
Paula
Liam is so caring and very understanding. My dad is totally over the moon with his new hearing aids and the service from Liam. I would highly recommend without any doubt.
Alice O'Hare
I was unable to hear due to an ear wax blockage and Liam came out to me within days of contact. He quickly diagnosed the problem and started treatment immediately.
Kirsty Wallace
Amazing service, highly recommend. Would never go anywhere else now.
Noble Handyman
I was suffering with tinnitus and was recommended Liam for a check-up and ear wax clean. He was great, very professional and informative, and I've already felt a massive difference. Highly recommend.
Steven Brymer
The specialist was professional and efficient but kept me at ease the whole time with his friendly manner. Have referred my grandad for a hearing aid and managed to get an appointment quickly.
Toa Heftiba
The smoothest experience I've ever had. Very professional and helpful. Highly recommend.
Coverage
We visit homes right across Chester-le-Street and the surrounding villages. That takes in Pelton, Sacriston and Waldridge, out to Great Lumley, Bournmoor and Ouston, plus Newfield, Grange Villa, South Pelaw and Chester Moor. If you are in the town or the countryside nearby, we can reach you.
Areas we cover
We also travel further afield across the wider North East and County Durham, so do ask if your village is not listed.
Frequently asked
Yes. The hearing test is completely free in your own home, with no catch and no obligation to buy anything. You get a full check and clear results, and what you do next is entirely up to you.
Not at all. There is no clinic to visit and no need to find a space near Front Street. Our audiologist comes to your home, whether you live in the town itself or out in one of the surrounding villages.
Usually within 24 to 48 hours. Tell us where you are, from the town centre to Sacriston or Great Lumley, and we will offer you the earliest time that works around your day.
Allow about an hour. That gives us time for a proper chat, a look inside your ears, the hearing test itself, and a clear run through your results, all without rushing you.
Absolutely, and we encourage it. Whether you are near the Riverside cricket ground or further out towards Waldridge Fell, a familiar face in the room often helps, and it means everyone hears the results together.
Yes. We bring the same professional, calibrated equipment a clinic uses, so the testing is just as accurate. The only difference is that you are sitting comfortably in your own home rather than a waiting room.
Helpful reading
Book a home appointment
Ready to get your hearing checked without leaving home? Call us on 0191 7166 640, Monday to Friday, 9am to 5pm, and we will arrange a visit that suits you.
Home and workplace appointments available across the North East.
Mon-Fri | 9AM-5PM
Call now