Your hearing
The type and degree of hearing loss, plus how speech sounds in the situations that matter to you.
Independent hearing care at home
Hear Better provides free hearing assessments and independent hearing-aid care in homes across Gateshead. We explain your results first, then compare suitable hearing aids only when they may help with the conversations and places that matter to you.

Liam Hobson, HCPC registered
Hearing aid dispenser HAD03779. Assessment, fitting and support from the same local firm.
A recommendation built around you
Your results are considered alongside family life, journeys, dexterity, comfort and budget. As an independent provider, we can compare appropriate options across manufacturers instead of beginning with one brand.
Explore our independent hearing-aid guideThe type and degree of hearing loss, plus how speech sounds in the situations that matter to you.
Family conversations, television, work, social groups, music and time spent in background noise.
Fit, dexterity, charging, buttons, app controls and how confidently you can use the aids.
Phone compatibility, streaming and accessories only where they solve a real listening need.
From assessment to ongoing support
The free assessment stands on its own. If hearing aids are appropriate, fitting and ongoing support can continue at home, without repeated trips to a clinic.
We confirm your Gateshead postcode and arrange a convenient home visit. The assessment is free and there is no obligation to choose hearing aids.
Your hearing is assessed and the findings are explained clearly, including anything that may need medical referral rather than a hearing aid.
If hearing aids may help, we compare appropriate styles and technology around your hearing, lifestyle, preferences and budget.
Your chosen aids are fitted at home. Ongoing support includes annual retesting, unlimited service call-outs and advice by phone or email for the lifetime of the aids.

Independent advice, explained clearly
Modern features can be helpful, but only when they fit the person using them. We explain what each option may do, its limitations and whether it is worth paying for in your circumstances.
A drop-in charger can be easier than changing small disposable batteries, particularly where dexterity is limited.
Compatible models can connect to selected phones, televisions and accessories. Compatibility depends on the model and device.
Directional microphones and noise-reduction settings may help in difficult environments, but no feature removes every background sound.
Care across a varied Gateshead borough
Listening needs differ between central Gateshead, the eastern communities and places west of the Team Valley. A home appointment lets the recommendation begin with your own routines rather than a generic lifestyle label.
Television dialogue, a voice from another room and several relatives speaking together are useful examples. They help us agree practical goals for fitting and follow-up.
Busy shops, cafes, community groups and family gatherings add competing voices and hard surfaces. We discuss realistic support for speech in noise without promising that every background sound disappears.
If announcements or conversation around Gateshead Interchange, on buses or during journeys into Newcastle are difficult, tell us. Those situations can shape feature and accessory choices.
No hearing aid removes every background sound. Understanding the places that matter to you helps us compare appropriate technology, explain its limitations and set realistic goals before you decide.
Local home coverage
We visit addresses across Gateshead, from Felling and Pelaw to Whickham, Blaydon and the Derwent Valley. Full coverage is confirmed from your postcode before a time is arranged.
Everything is arranged around home.
Assessment, recommendation, fitting and ongoing service calls take place where you use your hearing aids every day.
Live outside these areas? Call or send your postcode and we will confirm whether a home appointment is available.
Support for the lifetime of your aids
Support does not stop when your hearing aids are fitted or when the manufacturer warranty ends. Hear Better remains available for the lifetime of the aids.
A free hearing test every 12 months to recheck your prescription.
Unlimited service call-outs to help keep your hearing aids working.
Advice by phone or email for the lifetime of the aids.
Questions before you book
Yes. A proper assessment identifies the type and degree of hearing loss, checks whether anything needs referral and gives the evidence needed for an appropriate recommendation. Hear Better starts with a free hearing test at your Gateshead home.
Yes, subject to postcode and appointment availability. Hear Better can assess your hearing, explain suitable options, fit your chosen aids and provide ongoing support at home across Gateshead.
There is no single best brand for everyone. Suitability depends on your hearing, listening goals, comfort, dexterity, phone use and budget. Hear Better is independent and compares appropriate options from leading manufacturers.
If both ears have aidable hearing loss, two hearing aids may be recommended. NICE says they can help speech in background noise, locating sounds and sound quality. Your recommendation will be based on your individual results.
No. Hearing aids do not cure hearing loss, but appropriately selected and fitted aids can improve access to sound and make communication easier. Benefit varies and adjustment can take time.
Cost depends on the technology, style and support package selected. Hear Better explains suitable options and the total cost clearly before you decide. The free home hearing test does not commit you to buying anything.
Aftercare includes a free hearing test every 12 months to recheck your prescription, unlimited service call-outs to keep the aids working, and advice by phone or email. It continues for the lifetime of the aids, including after the warranty ends.
Yes. A partner, son, daughter or other relative is welcome to join if the person being assessed wants them there. We can explain the results and options together.
We cover selected addresses across these parts of Gateshead borough, subject to the full postcode and appointment availability. We confirm the complete care route before booking.
No. Where your postcode is covered, assessment, fitting and ongoing service visits can take place at home.
Helpful hearing-aid guidance
Free home hearing test
Send your Gateshead postcode and preferred phone number. Hear Better will confirm availability and arrange a convenient free home hearing test.
No obligation to buy.
Your results are explained before any hearing-aid options are discussed.
Prefer to talk? Call 0191 7166 640, Monday to Friday, 9am to 5pm.
Tell us who to call
For yourself, a parent or your partner. We will confirm the postcode and appointment details by phone.
Looking for the assessment page? Read about the existing free home hearing test service in Gateshead.